How can I contact customer service?

You can contact our customer service at or through our form HERE

Is a secured website?

Yes. All the transmitted information is secured by using official internet protocols. The safety of website is also preserved by our IT specialists.

What is L'Antidote privacy policy?

Please, refer to the LEGAL TERMS section to find more information about the personal data protection. 


How much time will the production of my jewellery take?

Standard production time is three weeks, so that we can craft and pack your jewellery with the utmost care and prepare it for delivery.

What are the shipping costs?

All L’Antidote orders are executed by the DHL company based on its currently valid tariffs. You will be receiving an email as soon as your order is ready to be shipped. The usual delivery time is 3 – 5 business days. L’Antidote is covering the delivery related insurance costs. L’Antidote is not covering any customs and duties procedures outside of the EU countries.

Which methods of payment are accepted on LANTIDOTE.CO website?

Your order can be paid by a Credit/Debit Card or via bank transfer. Secured payments are processed via our Go Pay provider’s payment portal. On the respective page you will be asked to indicate your Credit/Debit Card number, its expiration date and a security code. L’Antidote does not gather data regarding bank cards.

How do I take care of my jewellery?

L’Antidote jewellery is crafted to become a part of your daily life. Nevertheless, we advise you to take it off while activities where one can expect their damage, such as contact sports, carrying heavy loads, working at the garden etc.

L‘Antidote jewellery demands only a little care, below you can find a few tips to keep it in the best condition.

In a small bowl, mix a little amount of a mild dish detergent with warm water and put your jewellery in. Let it sit there for a few minutes. Clean your jewellery gently while using a soft toothbrush. Afterwards take your jewellery out, rinse it with clean water and dry it with a soft polishing cloth.

– You can also bring your jewellery to a respectable jeweller so your piece is cleaned using an ultrasonic cleanser.

– If you want your jewellery to keep the highest brilliance, you can consider a purchase of an own ultrasonic cleanser.


Handling of the L’Antidote’s back lock mechanism?

Before putting on the earring for the first time, in order to open it, we advise you to hold the earring’s front part with the fingers of one hand, while the fingers of the other hand do hold the back lock. Then start gently twisting the lock until the closing mechanism releases itself.

After pulling your earring through your ear and holding its front part with one hand, make sure you direct the back lock mechanism correctly into the earring with the other hand. Thus, the two pieces of the system connect properly. Then rotate the mechanism until you feel you reached its end. The Dôme is locked.

! Make sure the Dôme back lock mechanism is always closed to its very end.

The length of L’Antidote earrings’ stud is 4,5 mm. We recommend this length also for children.

To eliminate all risks of loosing components of your earring we advise you to check your Dôme mechanism from time to time to adjust it.

What materials does L’Antidote use?

L’Antidote jewellery is made of 14 carat gold and diamonds. Our diamonds are SI1 – color G,H.
L’Antidote is committed to sourcing high quality materials responsibly and from conflict-free zones. All our diamonds are only sourced from countries that are participants to the Kimberley Process Certification Scheme. We believe real Craftsmanship is founded on integrity and responsibility. Diamonds bigger than 0,2ct are only sourced from international certified geological companies.
The Gemological Institute of America, or GIA, is a nonprofit institute dedicated to research and education in the field of gemology and the jewellery arts. GIA’s mission is to protect all buyers and sellers of gemstones by setting and maintaining the standards used to evaluate gemstone quality. The institute does so through research, gem identification and diamond grading services and a variety of educational programs. Through its world-renowned library and subject experts, GIA acts as a resource of gem and jewellery information for the trade, the public and worldwide media outlets.
The GIA developed its International Diamond Grading System and the Four Cs (cut, clarity, color, and carat weight) as a standard to compare and evaluate the quality of diamonds.
Hoge Raad Diamant or HRD is a non-profit organisation by the Belgian diamond industry representatives. HRD was founded as a European counterpart to the GIA, responsible for the tracking of import and export of more than half of the diamond world production. HRD is one of the first laboratory in the world that received an accreditation for laboratory procedures used to determine the quality of diamond cuts according to strict international norms NBN EN ISO/IEC 17025.

L’Antidote’s collaborations

Assay Office as a body of the administration authority performs the state control in the field of hallmarking and precious metal testing. It was established by the Czech National Council Law No. 19/1993 Coll., about the Bodies of Administration Authorities of Czech Republic in the Field of Hallmarking and Precious Metal Testing, from which the Assay Office competences and duties are resulting. The provision of the financial refondment is included in the Law about Hallmarking and Precious Metal Testing (Hallmarking Act), No. 539/1992 Coll., and in the procedural Decree of the Ministry of Industry and Trade (MPO), No. 363/2003 Coll., according to which the Hallmarking Act is implemented.
The Industrial Property Office (IPO CZ) is a central body of state administration of the Czech Republic acting in the field of industrial property protection. This office provides protection on patents, utility models, industrial designs and trademarks.
L’Antidote is protected by a utility model n. 32353.

Depiction of Czech hallmarks



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